The Receptionist provides responsible clerical assistance such as answering multi-line telephone system and directing calls, taking messages, filing, operating office equipment including computer, receiving and monitoring sign-in/sign-out books for clients/visitors, receiving and directing mail, and answering general questions about the organization.
ESSENTIAL FUNCTIONS MAY INCLUDE:
Answers all incoming calls, connecting callers to the appropriate office, department or person indicated.
Maintains a neat, accurate and complete record of essential calls and inquiries
Responsible for answering telephone and taking (writing) messages.
Maintains walk-in and phone tracking spreadsheet and reports quarterly traffic data.
Meets and greets people upon entry and refers them to the appropriate person or persons.
Maintains a professional and personable demeanor while working with diverse populations in a non-judgmental way.
Monitors sign-in/sign-out book for clients/visitors and sign-in and sign-out attendance board for staff.
Answers a variety of inquiries and gives limited responses or refers matters to others.
Responds to clerical needs and assignments of appropriate staff.
Assists in locating and compiling data for reports.
Operates and cares for commonly used office machines, calculators, postage machine, bindery equipment, shredder, computer, etc.
Files correspondence as required.
Assists in the preparation and maintenance of Organization records.
Addresses, stamps and mails correspondence and delivers to post office if necessary.
Routes incoming paperwork to the appropriate staff members.
Performs back-up clerical duties as needed for all programs within the Organization.
Participates in Organization activities and committees as directed.
Other duties as assigned.
High School Diploma or equivalent
Because of the nature of this work, the position requires someone pleasant, personable, patient, and having a desire to be of assistance to those in need.
Strong ability to effectively resolve and cope with immediate crisis situations.
Sensitivity to the needs of persons of diverse social, cultural and economic backgrounds is essential.
Strong communication skills, speaking, listening, and writing clearly and thoroughly
Detail-oriented with strong organizational and time management skills
Demonstrated ability to work independently and as part of a team
Strong ability to represent the interests of Community Caring Council
Interact effectively with a diverse group
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. In the course of performing the job, this position typically spends time sitting for prolonged periods, standing, climbing stairs, walking, carrying (10lbs), and lifting (10lbs). Coordinate multiple tasks simultaneously. Perform some repetitive motion activities. Accurately complete detail forms and reports. Operating a computer keyboard, firm/strong grasping. Makes and receives telephone calls. Use of general office equipment copier, fax machine and basic office equipment.
Ability to work from 8:00 am – 4:30 pm, Monday through Friday.
Ability to work evenings and weekends, as needed, such as when the Organization is hosting an event.
Send your resume, cover letter, and references to
Melissa Stickel, 937 Broadway, Suite 306
Cape Girardeau, MO 63701
or email to director@communitycaring council.org