Housing Case Manager

The Housing Case Manager conducts assessments, determines eligibility, develops individualized case plans, links families with community-based housing and service resources, manages financial assistance funds (security deposits, rent), and provides case management services in conjunction with community partners.

Conduct comprehensive assessments of potential participants.

Develop individualized housing plans for each participant using an assessment, such as the VI-SPDAT.

Collect all necessary documentation needed to support assistance

Find temporary housing opportunities, if available, for eligible participants and identify permanent housing options for program participants

Determine and recommend to supervisor the level and duration of financial assistance for eligible participants

Prepare requests for financial assistance and submit all required documentation to supervisor for approval

Manage and track financial assistance funds

Collaboratively work with housing case managers to find permanent housing options for program participants

Interface with landlords whenever necessary to mitigate issues or advocate for participants.

Provide case management services including, but not limited to: providing appropriate resources, tools, and counseling to assist participants in achieving their case plan goals; making referrals for services; following up to ensure that the referrals were completed and tracking and documenting participant progress

Collaborate with other departments and agency programs to maximize participant outcomes, program goals, and agency mission

Recertify participants receiving financial assistance every month to assess participant progress and needs

Collaborate and communicate closely with partner agencies for the program

Document and maintain up-to-date information on services provided to participants in the Homeless Management Information System (HMIS) and hard copy case records

Prepare and submit weekly program update and financial assistance tracking reports.

Other duties as assigned.


Bachelor’s degree in social work or related field


Strong ability to effectively resolve and cope with immediate crisis situations.

Strong communication skills, speaking, listening, and writing clearly and thoroughly

HMIS and advanced knowledge of Microsoft Excel is preferred

Knowledge of community resources available

Detail-oriented with strong organizational and time management skills

Demonstrated ability to work independently and as part of a team

Strong ability to represent the interests of Community Caring Council

Interact effectively with a diverse group

Build successful collaborative relationships with program participants, other organizational staff, and community partners.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. In the course of performing the job, this position typically spends time sitting for prolonged periods, standing, climbing stairs, walking, carrying (20lbs), and lifting (20lbs). Coordinate multiple tasks simultaneously. Perform some repetitive motion activities.  Accurately complete detail forms and reports. Operating a computer keyboard, firm/strong grasping. Makes and receives telephone calls. Use of general office equipment copier, fax machine and basic office equipment.


Housing Coordinator


To Apply:

Send your resume, cover letter, and references to

Melissa Stickel, 937 Broadway, Suite 306

Cape Girardeau, MO 63701

or email to director@communitycaring